Telegram bot not responding
Steps to diagnose when @tradesops_admin_bot has stopped pinging you for new enquiries, bookings, or invoice actions.
First, confirm you're still paired
Open Settings → Telegram in your TradesOps dashboard. The status should show Linked with your Telegram username.
If it shows Not linked, re-pair — see Pairing your Telegram.
Check the last time the bot messaged you
Open the @tradesops_admin_bot chat on your phone. Scroll to the most recent message. If the last message was:
- A pairing confirmation ("Linked. I will catch enquiries…") — you paired but haven't had any enquiries since. Test by submitting a fresh enquiry to your own public link.
- A recent enquiry or invoice message — the bot is working, but the specific event you were expecting didn't fire. Move to the next section.
- Nothing for days — check whether real enquiries have come in during that time (open
/dashboard/enquiries). If enquiries did land but Telegram stayed silent, there's a delivery issue — email help@tradesops.uk.
Muted the bot?
Long-press the @tradesops_admin_bot chat in Telegram → check that notifications aren't muted. Telegram's mute options include Mute for 1 hour, Mute for 8 hours, and Mute forever — a mid-press by mistake will hide new pings even though they're arriving.
Blocked the bot?
Same long-press menu → check the bot isn't blocked. Telegram's "Block user" option, if triggered accidentally, silently discards all future messages from that bot.
If you had blocked it: unblock, then re-pair from Settings.
Telegram outage
Rare but does happen. Check downdetector.co.uk/status/telegram or search "Telegram down" on Twitter/X. If there's a major outage, the bot won't be able to reach you until Telegram's back.
What about specific actions failing (buttons doing nothing)?
If pings arrive but tapping Approve / Confirm / Raise does nothing:
- Your Telegram session might be stale. Force-close the Telegram app and re-open.
- Try the same action from your desktop dashboard — that confirms whether it's a Telegram-side issue or a wider problem.
If the desktop button works and Telegram doesn't, restart the app on your phone and try again.
Nothing above helped
Email help@tradesops.uk with:
- Approximate time of the missed ping.
- Which enquiry / booking / job you were expecting a message about.
- Any error message you saw.
We can trace the specific event in the Telegram send logs and let you know what happened.