Pairing your Telegram
How to link the TradesOps bot to your Telegram so every enquiry pings your phone.
TradesOps runs everything through @tradesops_admin_bot on Telegram. Once paired, you'll get:
- A ping for every new customer enquiry, with an AI-drafted summary and Approve / Decline buttons.
- A ping when a customer picks a quote-visit slot — with Confirm / Decline buttons.
- A prompt after each visit asking you to reply with your site-visit notes so the AI can draft a quote.
- A ping when a customer accepts a quote, so you can reply with the work date.
- Stage-by-stage invoice buttons — Raise, Mark paid — for every job.
Step 1 — Open your dashboard
Open Settings → Telegram in your TradesOps dashboard. You'll see a Pair Telegram button (or a "Not linked" status if you haven't done it yet).
Step 2 — Tap the link on your phone
Click Pair Telegram. TradesOps opens a Telegram link on your phone that starts a conversation with @tradesops_admin_bot. Tap Start in Telegram — the bot confirms pairing and sends you a short welcome message.
Step 3 — Confirm on the dashboard
Come back to Settings → Telegram. The status should now show Linked with your Telegram username. If it still shows Not linked, refresh the page or try the pairing link again — the link expires after 60 minutes.
What if I want to switch to a different Telegram account?
Same page — hit Unpair, then start the pairing flow again from your new Telegram. Only one Telegram account can be linked to a business at a time.
What about Telegram groups?
The bot works with your personal Telegram chat only. Group support is on the roadmap for teams — email help@tradesops.uk if that's important to you.
What if I don't want to use Telegram?
You don't have to. Every action the Telegram bot takes has an equivalent button in the desktop dashboard — enquiry approve/decline, booking confirm, site-visit notes textarea, job-date setter, invoice raise and mark-paid. See Full desktop parity.
Telegram is the fastest way to work when you're not near a computer. If you're mostly office-based or you just prefer the desktop, ignore the pairing step entirely.